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SUBMIT REQUEST
Find answers in our Knowledge BaseParadise Island for Android
My friend put in my friend code and I receive nothing. Why is that?
Sometimes friend codes don't give a reward. It is the feature of the game. How can I change the time correctly? I don't want to cheat on the game!
To keep out of any bad effect on the game, please change time zones and avoid change the time manually. Also it is better to be done when your game is closed. I cannot see any basket of Easter Eggs. Why?
You can miss the Easter offer due to the following reasons: - you have set the "Low details" option in the application. It can be changed in "Additional services" (a button with a star depicted on it, in the lower left corner of the screen) -> Options -> Graphics: High/low detail. In case the "Low detail" option is set, the animation does not work. - the road from the pier is not attached to your Administrative building. Please, make sure that you execute all these conditions and let us know if you still experience the problem after all attempts. Our game server is moving!
Attention! The new update with the Wonder of the World doesn't work in my game, why is that?
To participate in the offer you need to be at Level 5 and above in your game and you will have an opportunity to construct your own Wonder of the World! How many Nano Generators can I buy?
Nano Generator is a special time-limited offer. How can I repair the merchant's house and where can I find the blue drawing pieces?
To repair the merchant's house please press the "Fix" button in the quest window above the "Accept" button (see the attached file). How can I get in-game money from Facebook and Twitter?
To get in-game money from Facebook/Twitter you should get a window informing you of "level-up" or some game "achievement". Not able to install a building. Why?
Buildings can be placed only on cleared areas next to the road. A place that is available for construction is highlighted with green colour. The entrance of the building should be adjacent to the road. Please, mind the surface! There are buildings that require sand, water and land as a foundation. Where can I find my friend/referral code?
You can find your friend code here: How can I register my game?
To register your game click the "Registration" button that can be found in the right lower corner of the screen (an icon with three people depicted on it). Then input your unique in-game nickname, the name of your island and complete the registration. The Holiday Special Offer is over but I haven't managed to complete it.
The terms of the offer are stated in the pop-up window that appears when you click the symbol of the offer above the first pier (it changes according to the subject of the offer). All players have equal amount of time to complete the quest. In case the special offer is over and you were not able to get the award, don't get upset! Soon we are planning to release new offers and you will have more opportunities to succeed. I have deleted a friend and now I cannot add him/her again. Why is that?
In case a friend was deleted, you need to wait for 30 days. Then you can add him/her again. How many friends can I add a day?
A player can invite 10 friends and accept 20 invitations a day. I put in a friend code it and tells me I have used it before. What is the problem?
A friend code can be used by many players but each player can use it only once. |
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